Refund policy

The window

You can ask for a refund within 30 days of a payment. You do not need to give a reason.

How to ask

Paddle is the merchant of record, so the refund comes from Paddle, not from us. Request it at paddle.net, or reply to the receipt Paddle emailed you. You will need the email address used for the purchase.

If anything goes wrong, use the contact page and we will help you chase it.

What happens next

Paddle refunds to the original payment method. Once the refund is issued, the paid plan ends and the account returns to the Free plan; your records stay, but anything above the Free limits becomes read-only until you upgrade or remove it.

After the window

You can cancel at any time, which stops the next payment. Cancelling is not the same as a refund: a cancelled subscription runs to the end of the period you already paid for.